Hp tech support sucks and the case managers
I purchased a HP Pavillion 6 months ago. My laptop has been shipped 3 times for repairs. The following has been replaced- motherboard, LCD screen, hard drive twice and the battery.
Calling India for tech support is interesting, let me tell you. They have no idea what's going on. I spent 3 hours on the phone speaking to Raj. I finally had enough when(Raj) ask me to run the same hard drive test that I just completed, 1.5 hours.
Even if you escallade the issue, HP is still useless. Try talking to there case managers- wow thank god this issue was escalladed, I just wasted my day time minutes on you!
Please tell your friends and family; In my opinion do not purchase any HP products. They do not stand by there products and only care about the bottom line.