Running a business and catering to it can be very stressful, especially for a first-time venture. No doubt, the main aim of every business is to maximize profit and minimize loss. Sadly, there are numerous occasions where managers get overwhelmed by their workload due to little to no assistance, which may sometimes be due to the company being understaffed.
However, the good news is that each day, we see the advent of new technology to increase the efficiency of work done. It offers a variety of options for businesses to choose from. With that said, below are six tools every tech business needs.
1. Communication Software
Knowing your target market is one thing and understanding them is another. Therefore, it would help if you made it your top priority to put in efforts to deliver on the promises you make to your customers. To efficiently achieve this, your business needs to have a simple to use communication software that is also easily accessible.
One such option is Brightpattern.com, which is easy to navigate and is equally unique. With this software, you can set up an online contact center to interact with customers readily—whether via SMS, email, videos, voice, messengers, live webchats, and a host of others. Altogether, this makes the work of customer service agents easier.
This software further enables customers to express their grievances without having to walk directly into an office. Just with the click of a button, you can attend to them virtually. Also, customers can review work and rate them according to their experiences.
Even better is that you can also offer customer service and customer support via social media or mobile. That being said, the services carried out using the software are in no way inferior to face-to-face meetings. They all go hand in hand as they are both incomparable.
2. Information Storage Tool
Despite the advancement of technology, it’s still pretty easy to lose your data, documents, and other indispensable files. Therefore, it’s essential to frequently back up your data and consciously store them on a cloud platform. This way, in case your machine gets hacked, you can access a backup intact.
Alternatively, for additional safety, you can use a jump drive. These are commonly known as usb drives and work effectively to back up your data. There are many bulk jump drives for sale online. Sites like Bulk Memory Cards offer a vast selection. Their drives are ultra-affordable and high-quality and come in handy when purchasing in bulk. For the most part, their jump drive sizes vary. Nonetheless, their drives offer a simple way always to have your information on hand and easily retrievable.
3. Goal Setting Tools
Every business should have key goals and objectives. To do this, a goal-setting tool can help to define and map out operations swiftly and measure results. Furthermore, such a tool can help you realize which goals are realistic and which ones aren’t. This way, your business will be more efficient—as you will shoot for achievable goals rather than waste time with unattainable ones.
To ensure your business operations are on the right track, an OKRs framework will help immensely. But exactly what are OKRs? Well, the definition of ‘OKRs’ is ‘Objectives and Key Results. It’s a goal-setting framework for defining and tracking objectives and their outcomes.
An OKRs software (like the one offered by Workboard) comes in handy for teamwork purposes to further define the goals and objectives set and achieve each of them. Once defined, you can then localize objectives and key results (OKRs) across functional teams. This makes the team effort a success and equally gauges every employee’s performance to make sure everybody is productive.
4. Productivity Tool
A work management or productivity tool offers an unhindered workflow for you and your employees, regardless of their location and time zone. Trello, for example, is a platform where work can be easily organized, tasked, and monitored. Besides Trello, there’s also Slack. This platform is majorly known for how easy and straightforward it is to access and plan meetings with customers and colleagues who may not be geographically close by.
Another savvy application is Desk Time. It can detect the correlation between the number of hours employees work and their productivity. It can further detect productivity drops due to a lack of breaks.
5. Data Management Tool
For every business to grow, it should assess the market, study it, and find ways to remain aligned. Sometimes, the only stumbling blocks between a business’s success and failure are knowing what the market entails or the lack therein. This is easy to do because the internet and computers are at our disposal.
We can go online and do a little research on the market we’re trying to penetrate. If you eventually come across a piece of information you don’t want to lose or may not readily need at the moment; you can store it on The Pocket, an online storage tool that helps keep your information safe and securely backed up.
In the case where too much information is needed to operate efficiently, it might be worthwhile outsourcing various parts of the business to others. This is especially true if you find out that your workload is becoming unbearable and is making another aspect of your business suffer. A specialist who is better educated in that field of your tech business can help you out immensely. This way, you can focus more on improving your customer service levels.
5. Business Intelligence Tool
Most times, when we are talking about growth, we mostly look at the physical growth of a business. We give things like its size, income, staff, buildings, and extending physical branches all the attention. However, there is more to business growth than what meets the eye. It’s worthy to note that no successful business sprung up overnight or came up out of the blue. It went through a couple of failures and hardships before it got to the point of success.
To be successful, managers must make important business decisions faster and more carefully than ever before. This can be done very easily with the right strategies and tools – thanks to business intelligence (BI). To prevent too many failures in your tech business, a business intelligence tool is vital. Business Intelligence refers to processes, technologies, knowledge, and applications used to make well-founded, data-driven business decisions. BI encompasses data collection, data aggregation and analysis, and meaningful presentation for effective decision-making.
To accurately process data, you should use a business intelligence application. They are becoming more and more critical for companies. In fact, data-driven organizations use different BI tools to carry out queries, create individual reports, and predict future developments. A BI tool can also access historical data and real-time information in a data repository.
Mandatory properties of modern business intelligence tools include appealing visualization, good response time, ease of use (with a complexity that fits the task or the desired result), and high flexibility and adaptability to rapidly changing requirements.
Such a tool will help your business find new, more efficient ways to operate. It will better equip your company with the knowledge to solve issues easily.
With this above-listed tools, you tech business can elevate to higher levels.