Samsung Electronics Co Ltd – Samsung is requesting customer worldwide to stop using Galaxy Note 7 smartphone immediately and exchange them as soon as possible causing battery explosions.
The world’s largest smartphone maker, the call from the South Korean company, comes after US authorities insist users to during the flight switch the Galaxy Note 7 off and not to use or charge it .A number of airlines around the world asked travelers not switch on the Samsung Galaxy Note 7.
On Saturday, the company posted statement on its website, Samsung tells around the world to “immediately” return their existing Galaxy Note 7 and get a replacement.
Samsung’s mobile president, Koh Dong-jin said, “We are telling users to power down their Galaxy Note 7s and exchange them as soon as possible, we are expediting replacement devices so that they can be provided through the exchange program as conveniently as possible.
Customers can visit Samsung’s Service Stores to receive rental phones for temporary use. Samsung plans to provide Galaxy Note 7 devices with new batteries in South Korea starting September 19, but Schedules for other countries different.
Before this month, Samsung declared recall of 2.5 million Galaxy Note 7s worldwide just two weeks after the phone was launched. When Samsung’s doing investigation into reports of fires found that rechargeable lithium batteries manufactured by one of its suppliers were at fault.
The US was between the first countries to take a step following the recall. On late Friday, the US Customer Product Safety Commission insists owners of the phone to turn them off and leave them off. It also said it was working with Samsung and hoped to have an official recall “as soon as possible.”
At September 1, Samsung had confirmed 35 cases of the Galaxy Note 7 catching fire, most of them occurring while the battery was being charged.
According to androidcentral report “When your phone is recalled, Samsung will replace it — the process is expected to take a few weeks. Here’s how things are breaking down around the world see in more details in android central.
On August 19, Samsung released the Galaxy Note 7.The Galaxy Note Series is one of the most expensive align made by Samsung.