The screen on your iPhone has frozen. What do you do next? Your screen may freeze for several reasons, and sometimes fixing your phone is as simple as cleaning the screen. At other times, you made need to reset your phone. Discover some simple steps you can take to unfreeze the screen yourself.
Fast Fixes for Frozen Screens
Before you try to fix your frozen screen, make sure your fingers are not wet or that you’re not wearing gloves. The iPhone screen is a Capacitive Touchscreen, a screen which uses the electrical properties of the human body to detect where you touch. Since water is an electrical conductor, the phone can’t determine the difference between water and your finger. With gloves, the cloth restricts the electrical conductivity of your body, and you can’t easily interact with the screen. You can find touchscreen-capable gloves on the market that enable you to work your phone while keeping your fingers warm, so check labels before you buy them.
If you have a screen protector on your phone, remove it and see if your touchscreen works without the protector. Use a soft cloth to wipe the screen protector and your screen to see if a simple cleaning helps to fix the problem. Sometimes a dusty or dirty screen can cause the phone’s screen to freeze. If you’re still having trouble with your phone, you may need to reboot or reset your phone.
The Hard Reboot and the Hard Reset
Sometimes, fixing your phone screen requires you to reboot or reset your phone. A hard reboot is similar to pressing and holding down the power button on your computer to restart it. By pressing both the circular Home button and power button on your iPhone at the same time, you can reboot your phone. Release the buttons once you see the Apple logo or a blank screen appear. You shouldn’t lose any data this way, but if you were typing when the screen froze or you were working inside an app, any live information may be gone. Once the screen comes back, you should be able to touch the screen and swipe as normal.
If your screen keeps freezing, you may need to do a hard reset of your phone. On its website, T-Mobile explains how to reset your iPhone, plus you’ll find other useful information and troubleshooting guides available from T-Mobile. You should back up your iPhone to your computer or the iCloud before you try to reset the phone because a hard reset will remove all your personal information. This method will restore your phone to the factory settings, and you will need to input all your information and load apps as you did when you first purchased the phone.
iPhone 6 and Touch Disease
If your screen is still frozen and you own an iPhone 6 or iPhone 6 Plus, the phone may have Touch Disease.An authorized Apple device repair business will need to correct this issue that results from a hardware problem with the phone.
What causes Touch Disease? A design flaw in the early iPhone 6 causes the phone to bend slightly. When the phone bends, a piece inside the phone becomes dislodged and the screen will freeze. Sometimes, phones affected with this problem will begin to display a small, flickering gray bar at the top of the screen, and the screen will become unresponsive to touch. This freezing can happen intermittently, and your screen may come back to life on its own, but eventually your screen will freeze permanently. Touch Disease affects only the iPhone 6 and iPhone 6 Plus. Later iPhone 6 models corrected the problem.
If your iPhone screen freezes, you can try several ways to get the phone screen to unfreeze. Most of the time a frozen screen is a simple problem to fix. But be aware that constantly dropping the phone or submerging it in water will affect its performance and cause costly repairs. Taking good care of your iPhone, such as using it within a protective case, should help your phone continue to work correctly and save you the time and trouble of fixing it.